Refund policy

Welcome to Kiiro Accessories - Your Satisfaction Matters!

We're committed to providing you with high-quality accessories. Please review our policies below to ensure a smooth shopping experience.

Returns and Exchanges

Due to hygiene reasons, we do not offer returns. However, we do offer exchanges under specific circumstances:

  1. Exchange Eligibility:

• Item must be in the same condition as received
• Unworn and unused
• Original tags attached 
• In original packaging
• Receipt or proof of purchase required

  2. How to Request an Exchange:

• Contact us at kiiroaccesories@gmail.com
• We'll provide instructions on how and where to send your package
• Items sent without prior approval will not be accepted

Refunds

While we generally don't offer refunds, there are two exceptions:

1. Missing Packages:

• If your order hasn't arrived within 30 days of shipping
• We'll investigate with the post office
• Refund issued if package remains unlocated

      2. Damaged or Defective Items:

• Notify us immediately upon receipt
• Email kiiroaccesories@gmail.com with: • Your order number • Clear photos of the damaged item
• We'll evaluate and resolve the issue promptly

Refund Process:

• We'll notify you once we've received and inspected your item
• If approved, refund will be issued to your original payment method
• Please allow time for your bank or credit card company to process the refund

Important Notes:

• Sale Items and Gift Cards: Not eligible for exchange, return, or refund
• Processing Time: We aim to handle all requests within 5-7 business days

We're Here to Help!

If you have any questions or concerns, please don't hesitate to contact our customer service team at kiiroaccesories@gmail.com. We appreciate your understanding and look forward to providing you with beautiful, quality accessories that you'll love!"